Technology can be a godsend for companies who need to focus heavily on reducing risk to their clients. Some industries, such as insurance and the legal industry, are built entirely on reducing risk to their clients. However, all businesses face business risks; no industry is completely risk-free.
Business risk consists of external and internal factors and events that can impact a company's operational performance and income. Internal risks include low productivity, bottlenecks, management errors, labor shortages, technical difficulties, and even low morale.
Business risks can make it difficult for companies to provide the expected ROI to investors and stakeholders and deliver on service-level agreements for clients. Luckily, some business risks can be easily mitigated with the help of digital tools such as employee productivity monitoring software.
How Productivity Monitoring Tools Help Reduce Risk to Your Clients
Productivity monitoring tools are primarily used for, you guessed it – monitoring, measuring, and managing employee productivity and performance. Such digital tools have become increasingly popular during COVID thanks to their capabilities to more efficiently manage remote teams.
Standard features offered by productivity monitoring tools include:
- Productivity analytics and reporting
- App usage and computer activity tracking
- Time and attendance tracking
- Activity logs and insights
Employee productivity monitoring software can help you mitigate risk from internal and even some external factors. How can these features benefit your business and help reduce risk?
Employee productivity monitoring software helps management easily identify which employees are making the most of their working hours. Armed with historical and real-time data insights, leadership is able to identify and improve the pain points causing issues and better allocate resources to help those who have fallen behind on their workload. These actionable data insights keep the company productive and running efficiently, so your business can deliver on its customer promise.
Better Manage Resources
Features that monitor computer user activity can give businesses better insight into how their technical resources are used. These insights help businesses prevent losses associated with technical assets, identify and prevent security breaches, and identify unproductive app usage and workforce trends. These features help companies avoid risks caused by technical or security issues and major productivity problems.
Thanks to the ability of productivity monitoring tools to support remote and hybrid teams, companies are able to operate more flexibly and with more agility. In this way, employee productivity monitoring software can even help your business mitigate risks caused by large-scale external factors like risks caused by the COVID pandemic. Equipped with productivity monitoring tools, employers can easily adjust to external changes that may require their workforce to work from home suddenly. Productivity monitoring tools provide your business with the flexibility it needs to roll with the punches, no matter what they may be.
Operate on Best Practices
The data insights provided by monitoring tools help managers better understand what enables their teams to do great work, allowing them to identify and operate on best practices. Operating on best practices is rooted in a continuous improvement model, which keeps business and operational processes functioning efficiently and effectively.
Actionable data insights allow companies to work in a more informed way so that managers can improve workflows, create more efficient processes, and foster productivity. Real-time data insights enable employers to identify and remove bottlenecks that may be disrupting their operations.
When used correctly, monitoring tools can help support a positive company culture and boost employee morale. When morale is high, workforces are more communicative, more engaged, and more collaborative – all elements that can greatly improve employee productivity and performance.
In short, employee productivity monitoring software can help back up your service levels by reducing the risk of missing deadlines or not hitting customer KPIs due to lack of productivity.
The Importance of Employee Buy-in
If you’re not sure how to monitor employee computer usage and productivity in a fair and transparent way, the key is to get employee buy-in for your monitoring tools. Explain to your workforce how the mission of the company and its objectives align with the need to monitor computer user activity to manage performance and productivity and reduce client risk.
What many people don’t realize about online pc monitoring software is that it can grant employees the flexibility and workplace autonomy that workforces increasingly demand. It makes it easier for leadership to manage their teams remotely in hybrid-work environments. It also increases objectivity and levels the playing field between employees who work mostly from home vs. in the office.
The data insights provided by monitoring tools are not just for management either, individual employees can access their own data points and use it to maximize their performance and potential, by better understanding and adapting to their personal work habits.
When it comes to good computer monitoring software, companies like Insightful discourage the decision to covertly monitor your employees, as this can damage trust.