Insurance is all about processes. Insightful helps make your processes more effective by giving you visibility into how they operate. Get visibility into daily activity, track resolution times, optimize workflows, and much more.
Making Claims, Risk & Sales Departments More Effective & Connected
Compare your underwriting team’s home vs. office productivity to design the optimal structure for productive work.
Manage your underwriting team’s workloads and plan your staffing needs to maximize your resource use.
Optimally assess risk by tracking your underwriting process to identify areas for improvement, as well as tracking technology usage and adoption.
See how employees use their time as part of your claims process – and identify areas where time is being lost.
Clearly identify areas where your processing team can be more efficient, and track their progress over time.
Better balance workloads and do more effective capacity planning to speed up the time it takes to reach effective successful resolutions.
Get visibility into the activities behind your sales process to identify high – and low – ROI tasks.
Benchmark your employees’ performance against effort to track output and offer additional coaching.
Use workflow and productivity to find and implement new ways to make your sales processes more efficient.
Get a clear picture of overall productivity and compare productivity from home vs. the office to design a highly productive customer service team.
Identify opportunities for better use of time, and higher utilization of Agents via Mission Control and more accurate capacity planning.
Track handle time, alongside technology usage and adoption, to improve ticket response time and outcomes.
Optimize Claims Processing, Support & Risk Assessment
Enhance efficiency, outreach and client relationships with technology.
Optimize your workforce and strengthen customer relations.
Discover the benefits of real- time monitoring and boost profitability.