Discover Actionable Workplace Insights
in the Insightful Blog

If You Can Measure It, You Can Improve It.

Employee Monitoring
January 24, 2025

A Complete Guide for Remote Team Workload Management

Discover strategies to manage distributed team workloads, improve productivity, and prevent burnout with the help of Insightful’s remote monitoring tools and workforce analytics.

Kendra Gaffin
Kendra Gaffin
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Business Management
January 23, 2025

15 Inbound Call Center Metrics to Measure Performance

This comprehensive guide explores 15 vital inbound call center metrics that can be leveraged to enhance performance, productivity, and customer satisfaction. From Average Wait Time (AWT) to Agent Attrition Rate, each metric is explained in detail with practical suggestions on how to use them to improve call center operations. Plus, find out how Insightful's employee screen monitoring software can revolutionize your call center performance.

Kendra Gaffin
Kendra Gaffin
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Business Managementwfh online
January 22, 2025

Understanding and Improving Call Center Agent Utilization

Gain comprehensive insights into call center agent utilization - from calculating this crucial metric to understanding its importance for efficient workforce management. Learn how to set realistic utilization goals and explore how tools like TechSee, Glance, and Insightful's best monitoring software pc tools can help optimize agent utilization for improved productivity and business growth.

Kendra Gaffin
Kendra Gaffin
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Business Managementhow to monitor productivity of remote workers
January 22, 2025

Mastering Remote Team Feedback: A Comprehensive Guide for Managers

In this blog, we explore strategies for providing effective feedback to remote teams, and discuss how Insightful's employee monitoring software can improve communication and productivity for remote teams.

Kendra Gaffin
Kendra Gaffin
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Productivity and Efficiency Improvements
January 20, 2025

80% of Employees Are Losing Productivity to Stress—Here's How to Combat It

Workplace stress is costing businesses more than they realize—leading to burnout, absenteeism, and lost productivity. Learn how to combat stress with proven strategies and workplace monitoring to create a more engaged, high-performing team.

 Sonja Glisic
Sonja Glisic
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Employee Monitoringstealth monitoring software
January 15, 2025

Stealth Workplace Monitoring Done Right: A Guide to Ethical Implementation

Learn how stealth monitoring can enhance security, compliance, and productivity without sacrificing trust. Insightful’s flexible monitoring adapts to your needs—transparently or discreetly. Ready to optimize your workflows? Book a demo today.

Kendra Gaffin
Kendra Gaffin
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Performance Managementworkforce analytics
January 14, 2025

Avoid Succession Planning Fails with Smarter Workforce Insights

Avoid succession planning pitfalls and build stronger leadership with real-time workforce data from monitoring software for employees.

Kendra Gaffin
Kendra Gaffin
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Performance Managementcall center compliance
January 13, 2025

Micromanagement Is Killing Agent Morale—Here’s How to Stop It

Are you struggling with high turnover and low morale in your call center? Learn how micromanagement contributes to these issues and provides practical solutions to empower your agents. See how Insightful’s QA and workforce management software can help you create a more productive and satisfied team!

Dora Ordanić
Dora Ordanić
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