Discover Actionable Workplace Insights
in the Insightful Blog

If You Can Measure It, You Can Improve It.

Business Managementmonitoring software
December 9, 2024

A Return to Work Letter for Getting Employees Back to the Office

A return to work letter should be informative first and foremost, but it also needs to demonstrate empathy towards your employees. Follow these tips to pen a letter that makes your employees want to return.

Dora Ordanić
Dora Ordanić
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Remote Work ManagementHow to track remote employees?
December 9, 2024

How to Track Remote Employees: 3 Methods of Boosting Efficiency

Learn how to track remote employees to enhance workload distribution, efficiency, and security. Get the scoop on the best tools on the market for time tracking, project management, and email activity analysis.

Dora Ordanić
Dora Ordanić
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Workstyle Intelligence
December 5, 2024

Why Employees Are Faking It at Work—& How Data Can Stop It

Quiet vacations, fake collaboration, and time theft aren’t just minor annoyances—they cost time, money, and trust. Learn how Insightful’s business monitoring tools uncover deceptive patterns, address inefficiencies, and create more engaged, accountable teams.

Kendra Gaffin
Kendra Gaffin
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Business Management
December 3, 2024

What’s Driving High Attrition in Call Centers (& What You Can Do About It)

Tired of constantly replacing agents? Learn how top-performing call centers reduce turnover using Insightful's advanced QA and call center monitoring tools. From preventing burnout to ditching micromanagement, discover proven ways to keep your team intact.

Kendra Gaffin
Kendra Gaffin
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Process Optimization
December 2, 2024

Streamline These Call Center Metrics with Automated QA Solutions

Call center performance hinges on key metrics. Learn how automated QA tools track and improve these metrics in real-time, allowing you to improve agent performance and enhance customer satisfaction.

 Sonja Glisic
Sonja Glisic
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Performance Management
November 27, 2024

Boost FCR with Data-Driven Call Center Training Programs

Poor training costs you customers with every repeat call. Smart call center performance metrics reveal where your best agents excel and why others struggle. Discover how Insightful's call center monitoring software helps build call center training programs around proven success patterns.

Dora Ordanić
Dora Ordanić
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Employee Monitoringremote working solutions
November 22, 2024

Insightful vs. Teramind: An Honest Guide to Choosing the Right Platform

Dive into our honest comparison on Insightful vs Teramind. Explore the standout features, user experience, support services, pricing, and more. Find out which platform is the right solution for your team.

Kendra Gaffin
Kendra Gaffin
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Remote Work Management
November 21, 2024

Managing Distributed Teams in 2024: A Data-Driven Guide

Lost deadlines, burnout, and poor communication can sink distributed teams fast. Discover how Insightful solves these challenges with real-time insights and tools designed to keep teams thriving in 2024.

Dora Ordanić
Dora Ordanić
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