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Create Happier Customers with Better Support
Provide ticket support? Then Insightful gives you a fuller picture of your operations. Create happier customers with workflow analysis, process optimization and in-depth QC.
Insights that Create World Class Customer Support Teams
Capacity planning lets you clearly understand your staffing needs and when employees need to work, so you avoid costly overstaffing or understaffing.
Easily schedule and manage your support team’s shifts from one place. Then make change, add or remove shifts with a few clicks.
Analyze your workflows and processes to improve handling times, resolution outcomes and better balance workloads to prevent burnout.
Add a new layer to your quality control with insights that show your QC team whether agents take the right steps toward resolution. Then provide extra coaching to level up your support.
Use in-depth, customizable reports to analyze your team’s time, productivity and efficiency over time to constantly learn new ways to improve the support you provide.
Gain Remote, Hybrid & In-Office Visibility
Insightful lets you see what employees are working on in real-time. This enables you to assess productivity, see the tickets employees are working on, and how they’re using their time.
Process Tickets More Efficiently & Successfully
Hasty resolutions lead to happy customers. Insightful helps speed up your ticket handling by showing you each step that goes into processing them and identifying ways to make them more efficient.
Purpose-Made for Ticketing Systems that Use…
Our Clients Love Their Real-World Results
Tanya Holmes
Director of Client Services at Botkeeper
Our 5,100+ Clients Have a Habit of Saying Nice Things About Us
Excellent Customer Service
Detailed Productivity Insights
Great App for Remote Employee Time Tracking
An Essential Tool for Managing Today's Digital Workforce
Amazing Software
Superb Productivity Monitoring
Great Product!!
Truly Insightful Data
Great Experience with Insightful
Excellent Customer Service
Every Feature Insurance Teams to Optimize Performance
For Teams Built on Great Customer Support
Better handle service requests, inquiries and issues to provide exceptional service.
Save money by increasing sales and achieving faster resolutions by improving your workflows.
Troubleshoot tech challenges and keep customers happy through fast, effective support.
An award-winning software. Loved by customers.
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The State of Remote Work Report 2023
FAQs
Support teams use Insightful to improve ticket processing, do accurate workflow analysis, optimize their processes, perform in-depth QC and more.
Any support team that relies on a ticketing system will benefit from using Insightful. This includes support teams in call centers, retail, telecommunications, insurance, banking, IT, and more.
Insightful integrates with most leading ticketing systems, including Zendesk, Zoho Desk, FreshDesk and Intercom. Visit our integrations page for more information.
Yes. Insightful is purpose-built for in office, remote and hybrid support teams. It provides visibility into your people and processes wherever they work.
Yes. Insightful offers a free 7-day full feature trial. Visit here to start your free trial now.
