Welcome to our in-depth guide on DeskTime, a top-notch selection in the sphere of employee time tracking and monitoring software.

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In this comprehensive review, we will unravel DeskTime's distinct features, user reviews, the platform's user experience, customer service offerings, various pricing structures, and the measures it undertakes for security and compliance.

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Whether your team is spread across continents or working within a conventional office setup, our unbiased guide aims to provide exhaustive insight into DeskTime's employee monitoring system. This technology is designed to augment productivity and simplify remote work management. Our objective is to assist you in determining if DeskTime is the perfect fit for your business needs.

Standout Features of DeskTime

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DeskTime’s employee computer monitoring software stands out for its comprehensive suite of features designed to enhance productivity and streamline management processes. Key features include automatic time tracking, providing in-depth insights into team workdays, and document title tracking for task-specific monitoring. The platform also excels in project and team management, complete with accurate billing via project time tracking and cost calculation. Other notable features include an employee absence calendar, work schedule planning and tracking, and a mobile app for performance oversight on the go.

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The platform integrates with third-party apps for workflow simplification and allows for the generation of customizable reports for specific data analysis and sharing. Comprehensive analytics support data-driven decision-making, facilitating operations optimization, productivity level tracking, and pattern identification.

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Lastly, DeskTime promotes employee accountability and engagement through productivity tracking and discouragement of time-wasting activities. With features supporting remote work management, it is recognized as one of the best remote employee monitoring software, aptly handling productivity tracking and ensuring effective communication. In essence, DeskTime's broad feature set makes it a versatile solution for both remote and traditional work environments.

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What users are saying:

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Users have consistently appreciated DeskTime for its vast array of features. The time tracking feature, in particular, has been lauded for its precision and the detailed insights it provides about how time is utilized during work hours. This feature has found particular favor with remote teams and freelancers who need to maintain an accurate record of their working hours.

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User Experience (UX)

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From a user experience perspective, DeskTime is well-regarded for its ability to monitor employee activities and provide valuable insights. Its multi-platform compatibility allows it to automatically track time, calculate productivity, and enable the tracking of various metrics. It offers features like IP restrictions, a Pomodoro timer, automatic screenshots, and customizable reports, which users appreciate for their utility.

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Moreover, DeskTime's integration capabilities with popular tools such as Google Calendar, Outlook Calendar, Trello, Gitlab, Asana, Basecamp, and Jira have been praised for enabling seamless synchronization and workflow continuity. 

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What users are saying:

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DeskTime, in terms of user experience, has been praised for its user-friendly and intuitive interface that facilitates easy navigation for both managers and employees. However, some users expressed concerns about the overly simplistic distinction between productive and unproductive time, suggesting that the application could benefit from more refined customization options. Additionally, occasional software glitches and crashes were reported, underlining the need for future updates to enhance stability.

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Customer Support

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DeskTime provides its users with a variety of customer support options. They offer assistance from real people during their support hours, which run from Monday to Friday, 9:00-22:00 EET. Users can reach out to them through various channels such as WhatsApp or Skype, or a contact form available for inquiries.

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What users are saying:

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Users have praised the support team for their fast response time, professionalism, and helpfulness. Positive mentions include quick and accurate tech support, great app functionality, and responsive customer support. The support team was characterized as efficient, knowledgeable, and service-oriented. However, some users expressed dissatisfaction with the lack of immediate chat support.

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Pricing Plans

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DeskTime offers a variety of pricing plans to cater to a wide range of user requirements. For those just starting or seeking basic time tracking features, DeskTime Lite is the free plan that can serve individual users' needs.

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For a more comprehensive solution, users can opt for the Pro Plan at $7 per user per month. This plan includes features like automatic time tracking, URL and app tracking, an integrated web timer, productivity calculation, idle time tracking, project time tracking, a mobile app, and user integrations.

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The Premium Plan, priced at $10 per user per month, further builds upon the Pro plan's offerings. Additional features in this plan include automatic screenshots, an absence calendar, shift scheduling, booking, company integrations, offline time approval, and IP restrictions.

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DeskTime’s Enterprise Plan is custom-made for large corporations and those needing advanced features. At $20 per user per month, this plan includes VIP support, personalized onboarding, unlimited projects and tasks, unlimited data history, and the option to request a custom API.

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What users are saying:

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Reviews suggest that DeskTime provides a balance between affordability and effectiveness for small to medium-sized businesses (SMBs). Users seem to find the pricing of DeskTime to be reasonable given the extensive range of features and benefits it offers

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Security and Compliance

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DeskTime’s secure remote worker software prioritizes user data protection in compliance with relevant laws, acting as both a Data Controller and Data Processor. It collects user data during registration and service usage, including application use and visited websites, while also tracking keystrokes and mouse movements for statistical purposes. 

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The collected data is retained as long as the user account is active, with certain data retained post-account termination for legal reasons. DeskTime employs security measures to protect personal data, pledges to alert users in case of a data breach, and permits third-party audits under mutual agreement. 

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What Users Like about DeskTime

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On GetApp, users highly recommend DeskTime and appreciate its clean user experience along with the detailed weekly reports it provides. The platform's customer care experience has also been highly praised. 

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Similarly, on Capterra users have recognized DeskTime for its remote working capabilities. Appreciation has also been shown for its intuitive interface, ease of installation, reminders, and integration with third-party applications. The software is noted for its excellence in monitoring employee performance, gauging productivity, and improving focus:

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Reviews on G2 praise Desktime for its unobtrusive and cloud-friendly interface, as well as its ability to effectively monitor remote teams.

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What Users Don’t Like about DeskTime

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On G2, some users have expressed discontent with the inability to upload or modify schedules and employee data in bulk, a time-consuming challenge for larger companies. Some users have also mentioned a lack of automations:

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On GetApp, some users have voiced concerns regarding the inability to edit or add private time blocks and the impact such close staff monitoring could have on company culture.

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On Capterra, some users express frustration with the need for frequent manual adjustments and difficulties logging in: 

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Final Thoughts

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As we conclude our in-depth review of DeskTime’s remote employee monitoring software, it's evident that this application delivers a robust suite of features and presents a comprehensive solution for both remote and traditional work environments. Its user-friendly interface, accurate time tracking, detailed insights, and extensive integration capabilities demonstrate its commitment to augmenting productivity and streamlining management processes.

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User reviews indicate appreciation for DeskTime's vast features, with some areas for improvement noted, such as refining customization options and enhancing software stability. The pricing structure is seen as balanced, catering to a range of needs from individual users to large corporations. 

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In essence, DeskTime's digital workplace surveillance solutions make it a versatile tool that can facilitate the management of various workflows and work styles, regardless of your team's geographic distribution. Its ability to adapt and provide a user-centric experience underpins its position as a valuable tool in today's work environment. However, as with any staff monitoring and tracking tool, the final decision should be based on your unique business needs, work style, and the specific requirements of your team.

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