Workpuls Teramind ActivTrak Hubstaff DeskTime Time Doctor RescueTime Kickidler Veriato Work Examiner
Price $6/user/month $6/user/month $7.20/user/month $7/user/month $7/user/month $9.99/user/month $6/user/month $9.99/user/month $150/licence/year $60/licence (lifetime)
Free trial 7 days 7 days No 14 days 14 days 14 days 30 days 7 days Yes 30 days
Ease of use Very easy Difficult Very easy Easy Easy Very easy Very easy Very easy Very difficult Easy
Unlimited (tracker working 24/7)
Fixed (defined working hours)
Automatic (when computer is connected to a specified network)
Manual (start/stop)
Project based (track time only on projects)
Stealth mode
App and website usage
Real-time monitoring
Offline time tracking
Activity levels
Remote desktop control
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Screenshots on demand
Screen recording
Productivity trends
Websites and apps labeling
Category labeling
Productivity alerts
User behavior analytics
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Advanced file and web monitoring
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Team reports
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Access management
Mac desktop app
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Mobile app iOS, Android iOS, Android iOS, Android iOS, Android iOS, Android Android
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Other Citrix, VMware Chrome OS
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Kronos Humanity Timeclockplus Tsheets Wheniwork Deputy Replicon Jibble EbilityTimeTracker OnTheClock BeeBole
Price(per month)Available upon requestFrom $2 per userAvailable upon requestFrom $6.40 per user+$16Free for up to 75 usersFrom $2.50 per userBasic plan:$30 for 5 users+$5 per additional userFrom $1.50 per employeeFrom $4 per user+$8From $2.20 per user$5.99 per user per month
Free trial30 days14 daysYes14 days14 days14 days30 days30 days,no credit card required
Ease of useDifficultEasyDifficultVery easyEasyEasyDifficultVery easyEasyEasyEasy
Timecard management
Shift Trading
Break time management
Real-time tracking
PTO Management
Client billing
GPS tracking
Clock out reminders
Manual time
Web app
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Time clock device
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Add time for others
Android app
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SupportPhone and onlinePhone and onlinePhone,chat and onlinePhone and chatEmail and onlineChat and phonePhone,email,chat and onlinePhone and onlinePhone,email,chat and onlinePhone and onlineOnline chat and video support in English,French,and Spanish
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Workpuls Hubstaff Toggl TimeDoctor Harvest TimeCamp Timely Everhour Tick TMetric
Price (per month) $6 per user $5.83 per user $9 per user $9.99 per user $10.80 per user $5.25 per user $99 for 5 users $7 per user $19 for 10 projects $5 per user
Free trial 7 days 14 days 30 days 14 days 30 days Yes 14 days 14 days 30 days 30 days
Ease of use Very easy Difficult Difficult Very easy Easy Very easy Easy Difficult Very easy Difficult
Start/stop buttons
Automatic time mapping
App and website usage
Activity levels coming soon
Real-time tracking
Project adding
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Project status
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Budgeting coming soon
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Linux desktop app coming soon
iOS app Beta
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Browser extension Chrome Chrome, Firefox Chrome Chrome Chrome, Firefox Chrome Chrome, Firefox, Opera, Edge
Support Phone and online Email and online Email and online Online Online, email and phone Email, online and support ticket Email and chat Email and chat Email Chat
Knowledge base
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Integrations coming soon
On-premise hosting

In today's hyper-competitive business environment, providing high-quality customer service is pivotal to your success. A well-trained customer service team is a potent asset, directly impacting customer satisfaction, brand loyalty, and overall business growth. 

This article will explore six leading customer service training software platforms that can equip your customer service team with the necessary skills and knowledge to excel. In addition, discover how work from home tools like customer service tracking software can help. 

The Anatomy of Good Customer Service

Good customer service is a multifaceted concept. As per Microsoft's customer service report, customer expectations are continuously growing, making the features of good customer service more critical than ever.

Positively impactful interactions: Each customer interaction is an opportunity to reinforce trust, build stronger relationships, and boost brand reputation. Every conversation should inspire positivity and demonstrate your commitment to the customer.

Efficient problem-solving: Customers rely on service teams to resolve issues quickly and efficiently. Exceptional customer service entails listening, understanding, and effectively addressing the customer's problem.

Focus on problem prevention: While resolving issues is vital, great customer service extends beyond this - it involves proactive measures to prevent similar issues from recurring.

Mastering Customer Service: Essential Problem-Solving Strategies and Skills

Providing top-tier customer service involves artful problem-solving skills coupled with a strong understanding of key interpersonal competencies. Let's dive into the stages of problem-solving and the requisite skills that ensure customer service success.

Effective problem-solving is a journey with multiple stages, each of which plays a critical role in achieving a satisfactory resolution:

Facing the heat: In the face of disgruntled customers, maintaining calm, demonstrating empathy, and assuring the customer that their issue is recognized and taken seriously is of the utmost importance.

Understanding the problem: By asking the right questions and listening attentively, agents can gain a comprehensive understanding of the customer's concerns, laying the groundwork for an effective solution.

Responding with dignity and respect: Regardless of the situation, professionalism should be at the heart of every customer interaction. Courteous and respectful responses reinforce customer faith in your brand, nurturing a positive relationship even amid challenges.

Offering apt solutions: Having grasped the problem, it's crucial for agents to propose solutions tailored to the customer's particular circumstances, ensuring a productive resolution process.

Ensuring follow-through: The problem-solving journey isn't over once a solution has been offered. Agents should follow up to confirm that the issue has been resolved and the customer is satisfied, underlining your company's commitment to exceptional service.

To deliver effective customer service, representatives must master certain essential skills:

Excellent listening skills: These allow agents to truly understand the customer's issue and respond effectively. They foster clear communication, paving the way for accurate problem diagnosis and solution identification.

Patience: Composure is critical in high-tension situations. The ability to maintain patience allows agents to handle upset customers gracefully, fostering a more constructive interaction.

Understanding the business: An in-depth knowledge of the company's products, services, and policies is critical. This understanding enables representatives to provide accurate information, guide customers effectively, and propose viable solutions.

Providing impactful solutions: The core of customer service revolves around problem-solving. Agents must be adept at delivering solutions that not only resolve the customer's issue but also leave them feeling satisfied and valued by your company.

By fusing effective problem-solving strategies with essential customer service skills, agents can elevate their performance, delivering a customer experience that sets your brand apart in a competitive market landscape.

The Best Customer Support Training Software

With the importance of artful problem-solving and essential customer service skills in mind, we understand how crucial it is to equip customer service agents with the right training. 

An effective training program can significantly enhance an agent's ability to face customer issues, understand problems, respond professionally, and offer impactful solutions while ensuring satisfactory follow-through. It also fosters crucial skills such as active listening, patience, thorough business understanding, and solution provision.

But how do we ensure that our agents receive the best training that not only strengthens these skills but also keeps them updated with the latest customer service trends and techniques?

To answer this, we will delve into the top six customer service training software. These platforms are designed to equip your customer service team with the necessary skills we previously discussed, to consistently provide exceptional customer experiences:


Lessonly is a learning software designed for team training. It offers engaging, interactive lessons, realistic practice scenarios, and tracks the learning progress of each team member. Lessonly helps to build a cohesive and highly trained customer service team that is well-versed in tackling customer issues.

Articulate Rise 360

This online training solution is replete with a vast library of course templates and customizable features. Rise 360 enables you to tailor your training program according to your unique business needs, promoting more relevant and effective learning for your customer service team.


As a cloud-based learning management system, TalentLMS offers robust course authoring capabilities, extensive reporting tools, and customizable learner portals. It allows you to design, implement, and track a comprehensive training program, fostering a highly competent customer service team.

iSpring Suite

iSpring Suite is renowned for its easy-to-use interface and range of powerful tools for creating interactive courses. With iSpring, you can build in-depth courses that equip your team with in-depth product knowledge, effective problem-solving techniques, and essential customer service skills.


This software enables the creation of interactive, branch-based scenarios to train customer service teams. BranchTrack's scenarios help agents practice their problem-solving skills in a risk-free environment, enabling them to handle real-life situations more effectively.


Uptale offers immersive learning experiences using 360° videos and virtual reality. This approach enhances the learning process, making training engaging and effective. With Uptale, your team can gain a comprehensive understanding of customer service skills, from empathy to problem-solving.

Harnessing the Power of Customer Service Training Software

In conclusion, high-quality customer service is the cornerstone of business success, and having well-trained representatives can significantly enhance customer satisfaction and brand loyalty. An effective training program helps customer service agents develop and hone their problem-solving skills, professionalism, and understanding of your business.

Tools such as Insightful, a comprehensive employee computer monitoring and productivity tracking software, can aid in identifying training needs within your team. By monitoring activity and productivity levels, you can identify areas where further training or coaching is needed. Furthermore, post-training, Insightful’s best pc monitoring software and corporate productivity measurement tools can help assess the effectiveness of your training interventions by observing improvements in productivity, efficiency, and work habits.

Whether you're a large enterprise or a growing start-up, selecting the right customer service training software can position your business for long-term success. Remember to consider your specific business needs, team dynamics, and customers' expectations while choosing the perfect fit. With the right tools and a well-trained team, your business is ready to deliver exceptional customer service consistently, setting you apart in the competitive business landscape.

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