loading icon
Loading...
All Posts BY

Sonja Glisic

Process OptimizationStreamline These Call Center Metrics with Automated QA Solutions
December 2, 2024

Streamline These Call Center Metrics with Automated QA Solutions

Call center performance hinges on key metrics. Learn how automated QA tools track and improve these metrics in real-time, allowing you to improve agent performance and enhance customer satisfaction.

 Sonja Glisic
Sonja Glisic
Read More
arrow icon
Workload Management4 Key Tips for Managing Team Workloads
November 13, 2024

4 Key Tips for Managing Team Workloads

Learn how delegation can improve productivity, team engagement, and workload management. Know when to hand off tasks and how to empower your team with the confidence to make the right calls. Plus, see how using monitoring tools can improve workload management.

 Sonja Glisic
Sonja Glisic
Read More
arrow icon
Productivity and Efficiency ImprovementsWhat is Workload Analysis? And Why Your Team’s Success Depends on It
November 8, 2024

What is Workload Analysis? And Why Your Team’s Success Depends on It

Workload analysis is the secret to a productive and balanced team. Discover how to identify bottlenecks, distribute tasks fairly, and optimize your team's performance. Learn why you need workload analysis and how to implement it with the right tools and strategies.

 Sonja Glisic
Sonja Glisic
Read More
arrow icon
Remote Work ManagementReady to Cut Down on Distractions? The Hidden Benefit of Remote Work
October 25, 2024

Ready to Cut Down on Distractions? The Hidden Benefit of Remote Work

Learn how remote work reduces work distractions, enhances job satisfaction, and improves work efficiency. Plus, find out how Insightful's advanced workforce analytics can help you create the perfect remote work setting!

 Sonja Glisic
Sonja Glisic
Read More
arrow icon
Performance ManagementWorkplace Pulled Apart by Generational Divides? Here’s How to Bridge the Gap
October 22, 2024

Workplace Pulled Apart by Generational Divides? Here’s How to Bridge the Gap

Bridge the generational divide in your workplace with Insightful. Discover strategies to align Gen Z's high expectations with management goals, raise productivity, and foster a purpose-driven environment.

 Sonja Glisic
Sonja Glisic
Read More
arrow icon
‍Insightful News and UpdatesVisualize & Optimize Your Team's Workload with Insightful’s Latest Reporting Feature
September 12, 2024

Visualize & Optimize Your Team's Workload with Insightful’s Latest Reporting Feature

Get a clear picture of your team's workload with Insightful’s new Workload Distribution Report. Learn to balance tasks, optimize resources, and boost productivity without making compromises.

 Sonja Glisic
Sonja Glisic
Read More
arrow icon
Process OptimizationWhy You Need These Tools to Optimize Your Workflow
May 24, 2024

Why You Need These Tools to Optimize Your Workflow

Discover how process mining tools can analyze data to streamline operations, maximize efficiency, and revolutionize your business workflows.

 Sonja Glisic
Sonja Glisic
Read More
arrow icon
‍Insightful News and UpdatesInsightsAI: Ready for a Fresh Take on Workforce Management?
May 10, 2024

InsightsAI: Ready for a Fresh Take on Workforce Management?

Discover InsightsAI: the latest add-on from Insightful, designed to enhance workforce management with real-time data insights. Find out how the feature can simplify your decision-making process and help you build a more productive and agile workforce!

 Sonja Glisic
Sonja Glisic
Read More
arrow icon