New Model, New Metrics
Impac is a mortgage holdings enterprise based in California with a hybrid workforce. Before COVID, 95% of Impac’s employees were working in the office, with only a few out-of-state employees working remotely. Once the pandemic hit, like many companies, Impac had to quickly transition to a fully remote workforce.
Since the pandemic has died down, only 20% of Impac employees work in the office every day. Of their current workforce, 80% are hybrid, alternating between working from home and in the office 2 or 3 days a week. Eventually, employees may work more readily from the office, but Impac expects to continue a hybrid working model into the future at least to some degree.
The transition to a hybrid working environment is what motivated Impac to seek out viable employee monitoring solutions for their business. The sudden switch to working from home during the pandemic made it difficult for management to get a clear view of their teams’ daily routines and activities.
Before implementing Insightful, Impac was not using any similar software aside from basic time clock software without productivity monitoring capabilities. They needed more dynamic metrics and productivity insights in order to effectively manage the performance of their newly remote teams.