BPO is a simple way to offset much of the hard work that goes into maintaining core business processes in your company.
With the time and resources you save from outsourcing this work, you can invest in innovation, and scale your company. However, the amount of time and resources you save largely hinges on how effective your BPO is, which is where RPA (robotic process automation) comes in.
Implementing RPA in your BPO can be an excellent way to leverage more from your outsourcing efforts, and in this guide, we’ll show you 7 reasons why you should consider it and how monitoring a computer with Insightful can help you manage remote teams.
1. Live Data Access
Even when you outsource, there’s a need for some level of oversight to make sure that everything runs smoothly and as intended.
If you don’t have a level of transparency when outsourcing business processes, then it can be very challenging to understand when things are going well and when they’re not. As a result, there could be latent response times to issues, and you may fall victim to vast time zone differences.
With RPA though, you can have a live data feed that shows up in your software dashboard informing you of exactly how your business processes are going. That way, even if you’re relying on farshore outsourcing to a company on the other side of the world, you can get to the bottom of issues in real time and the time difference becomes less of an issue.
You can also benefit from visibility into a whole host of metrics from process completion time to the efficiency of your BPO, which allows you to make changes as and when necessary and step in to course-correct if you need to.
2. Operational Efficiency
As well as greater transparency into what’s going on with your BPO, RPA can also improve operational efficiency with faster processing times.
Trivial, repetitive tasks are best left to robotic automation as you get a predictable result time after time free from concerns of employee tiredness or fallibility. If you want a system that replicates the same results day in and day out then RPA is your best option.
This reliable and relentless efficiency can drastically speed up your workflows and allow you to reallocate human resources elsewhere. For example, rather than moving customers through your onboarding process, you can rely on RPA to automate most of the process and have agents come in when the personal touch is most needed.
3. Fast Scaling Potential
Whenever you introduce automation or AI in your company, you can free up a lot of time and resources.
If RPA can soak up some of the responsibilities originally assumed by employees, you can reassign these employees to tasks and projects that allow you to scale your company. Instead of working on trivial, non-cognitively demanding tasks, you can put those same employees to work on tasks that help move the needle.
Plus, RPA can allow you to take on new customers at a rate that may seem unsustainable with the current size of your workforce. When you can automate tasks effectively, it becomes much easier to justify onboarding new clients quickly.
RPA tech isn’t only for streamlining existing processes and boosting efficiency, but also for honing in on the specializations that help you stand out from your competitors.
Since RPA comes in many different forms and serves a wide range of purposes, you can tailor it to the areas that provide you with your cutting edge.
By seeking assistance from RPA consultants, you can have bots tailor-made for your business processes to help you further your advantage in those areas. This can help you build a versatile business model in which you aren’t solely reliant on being better than your competitor, but you can set yourself apart with innovative specializations.
5. Cut Costs
As with more or less any form of automation, RPA tech is an excellent way to cut costs and leave more of your budget to spend elsewhere.
With RPA, you can have bots handle the responsibilities of many employees, and achieve impressive levels of output through systematic productivity. By providing a predictable and consistent level of performance, you can accurately estimate exactly how much you could be set to save with RPA over time.
6. Seamless Compliance
In the industry of BPO, hitting compliance expectations is hugely important, especially when there are multiple countries involved.
Not only can RPA help you by examining transactions to ensure they’re compliant with the country's policies, but they can also provide audit-ready work that’s easily trackable and ready for analysis.
With RPA, given its predictable nature, there should be far fewer eyebrows raised regarding compliance as you can see exactly what it has done with its digital trail.
7. Flexible Resource Allocation
If you’re trying to scale, flexibility is key.
The flexibility to assign and reassign resources at will can be the difference between expanding quickly and slowly. As a result, implementing RPA tech in your BPO can be an excellent idea as you can become much more versatile with your resource allocation.
Instead of constantly questioning whether you have the workforce bandwidth to take on new assignments, you can rest assured knowing that RPA can handle many core processes and be programmed to take care of many more.
Investing in productivity monitoring software can help you get a clear idea of how you can use your resources both before and after you implement RPA tech in your BPO.
What is an employee tracking system?
The best pc monitoring programs like Insightful can serve both as attendance tracking systems for mapping employee absenteeism and time trackers for accurately evaluating company productivity .
When you use a productivity management system like Insightful, you can effectively track in real-time what employees are spending their time on. When you monitor staff computers, you can see the apps that they use most frequently, the websites they visit during work hours, and the ROI of their time.
As a result, employee reviews can be steeped in data and through remote monitor computer tracking you can build a clear picture of overall performance.
With this time data you can ascertain when it’s a good idea to shift employees around and reallocate resources. Used in tandem with RPA technology, Insightful can help you effectively manage your resources and get the most out of both your human and robot resources.