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Know whether to move people or hire more, before month-end
A request for two more people is on your desk, and the newest number you have closed a month ago. Insightful shows what each team actually worked, week by week, staff and contract alike.
Once the hours stopped being typed in.
Down from 80 hours of manual assessment.
Across Customer Support and VIP Support teams.
Make the staffing call on the week you just had
Without Insightful
One system says how many people you have, the other how much came in.
By the time the month closes, the week that went wrong is three weeks old.
And the picture is out of date by the time anybody finishes building it.
The SLA report shows the miss and stops exactly where your question starts.
Coverage gets argued from feel and last quarter's overtime bill.
With Insightful
Hours by team, staff and contract alike, off the week that just finished.
Hours come off the desktop application as the work happens, near live.
It is already assembled when you open it, by team and by site, every week.
Hours split down to a person or roll up across a whole site.
Where there is room and where people are stretched, before you sign.
Say why the site missed, not just that it did
Hours come off the desktop application as the work happens, by team, staff and contract alike. A day that went short splits down to a person, or rolls up across a whole site.
- H&CO put over 200,000 hours a year back into delivery once hours stopped being typed in
- It counts the hours a seat worked, never what anyone typed into it
See today's gap while you can still fill it
Today's hours sit next to a normal day for that team, not against a target we picked. Somebody out sick shows up this morning rather than in a report next week.
- Nine of eleven seats started by ten, on a shift that needs ten of them
- Reported by team, and looking at one person is a choice you make
Move somebody instead of hiring somebody
Settle office or remote on hours, not opinion
Productive time reads across office days, remote days and hybrid days, at team and office level. Work setting comes from the network a device is on, never from GPS.
- Peach Payments runs remote-first and its own case study puts 40% growth on it
- No field anywhere in the report says where a person actually is
Check which team has room before you sign the request
Every number carries its percent change against the same-length period before it, by person, team or site. Nowhere on it is there a single score: a score is a verdict, and a request needs a direction.
- A US bank found $2.5M of contractor spend in three months, billed hours against captured ones
- It shows where a team sits and which way it moved, and never why
What your security reviewer asks before this ships
What gets collected is set per team before anyone installs anything. Insightful records the hours, the applications and the work setting, and never the content of any of them.
Whether today holds, and whether you need another head
On its own each report answers half the question. Read together they tell you whether today's coverage holds and whether last week supports another hire.
Do we need another head, or another week?
Hours against a team, a site or a contract, read before anyone writes the request.
Is one team carrying the site?
Load read at team level rather than person by person, against the structure you have.
Did last quarter's change move anything?
The question after this one, and the page that owns it rather than this one.
Coverage found before anyone wrote the request
Every system the operation runs on, connected
Your WFM tool, your ticketing stack and your payroll run beside the record rather than against it, and 50+ integrations cover the rest. You can talk to your work data with MCP connectors.
Find the coverage before you pay for more of it
What operations leaders ask us most
No. Insightful is a work insights platform: it collects hours, active and idle time, which applications and pages were open with a timestamp on each, and the work setting, then reports them by team. It does not read message content, document content or file contents, and it never logs keystrokes or captures webcam or microphone, at any tier and with every control at its most permissive position. Screen Monitoring exists and you configure it: screenshots blur, or turn off entirely, per application, team or person. The part worth saying out loud is that there is a desktop application on the machine. That is why we recommend telling people it is there, and why the default report is a team rather than a person.
Yes, on the same record, and it is usually the reason the existing picture was stitched together in the first place. Payroll covers employees, the contract workforce sits outside it, and nobody can put the two halves in one view. The condition is identical for both: the desktop application has to be on the device, which for a contract seat is a term of the engagement rather than a technical question.
Hours and activity are captured automatically as work happens rather than submitted afterwards. Where someone does add or edit an entry, it routes to a named approver before it counts toward payroll, and the change lands in a record no user can alter, carrying the actor, the timestamp and the values before and after. A timesheet carries a recollection; this carries who changed what and when.
Workforce Visibility answers what your teams actually worked, and whether you can move somebody or have to hire. Workforce Efficiency answers why the same work is taking longer than it used to. You need the first before the second means anything, so they are worth reading in that order.
Longer than a fortnight. Hours are captured from the first day the desktop application is deployed, and today's hours are readable this morning, so nothing has to be backfilled. What takes longer is confidence: two weeks gives you one period to compare against, and a fortnight that contained a release, a holiday or somebody's leave is still one unusual fortnight. Give it a few cycles of whatever your normal period is before a hiring decision rests on it. Everything here comes off a desktop application, so it covers desk-based knowledge work on Windows, macOS and Linux and not a team without a primary computer.
