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Get more done with the teams you already have
Every team looks busy on a utilization report. We show how teams are working, and suggest how teams should work to get more done.
A full week doesn't mean the core work got done
Utilization tells you a team is full. It doesn't tell you how much of that time went into the work the team is there to do.
Busy week? Know how much of it went to the core work
See how much of each team's week goes to the work it exists to do, and how much to everything around it. Follow that share over time. Bring it to your ops review.
- Share of the week spent on the core work
- Time that goes to coordination and admin
- How that share moves week on week
Know how much core work happens outside your main system
Inside the core work, see how much happens in the system you pay for and how much in spreadsheets, email and chat. One app often holds most of the overhead. Start there.
- Core work in the main system
- Core work in spreadsheets, email and chat
- The one app that holds the most overhead
Is overhead taking over the week?
Copy the method of the team with the least overhead
Each opportunity names a team in your company doing the same work with less overhead, and what it does differently. The steps and a target come with it. Your ops review tracks the result.
- Example: email from 23% of the week to 12%
- The team whose method you copy
- A target for each change
Decide where work belongs when teams overlap
Sometimes an engineering team spends a day a week on finance work. Ask where that happens before the next ops review. Leadership decides where it moves.
- Is one team doing another team's work?
- How much of its week does that take?
- Where does each team's week go?
What we see, and what we never collect
Insightful sees the apps, sites and AI tools your people use, and how they use them. It does not log content or capture keystrokes, messages, and documents.
Once you know how much of the week is core work
Three questions follow, and each has its own answer: who has room, where AI goes next, and why some teams deliver more.
Who has room before the next hire?
Know who is stretched and who has room on each team before a role opens.
Where should AI go next?
Each person's AI use shows in the work they do, with a next step for every team.
Why do some teams deliver more?
Operations leaders find the capacity they already have before asking for more people.
Compare teams that do the same job, using your HR system
Connect Workday, Entra ID, Zoho or another HR system, and each person's work is matched to their role, team and manager. People Intelligence starts from data the desktop app already collects, with nothing to set up first.
Walk into the ops review knowing where each week went
Questions about team efficiency
What team efficiency means, how teams are compared, and what People Intelligence leaves out.
Team efficiency is how much of a team's week goes to the work it exists to do, against the overhead around it. Since hours and utilization stop at how busy a team is, People Intelligence splits the week by kind of work and by tool. The team that does the same work with less overhead becomes the reference.
Start by comparing teams that do the same work. The team with the least overhead shows what is possible in your own company. People Intelligence turns the gap into one change per team, such as batching email or moving status updates into a shared log, with a starting point and a target.
Workforce Analytics shows where each team's hours go and how utilized each team is. People Intelligence shows how each team spends its week across the core work and the work around it, and suggests how each team should work to get more done. It runs on the data Workforce Analytics already collects.
People Intelligence doesn't score productivity. It measures the share of each team's week that goes to its core work, and the share spent in tools such as email or spreadsheets. Each team is compared with teams in your company that do the same work, with no outside benchmark.
No. Coordination, admin and meetings are part of most jobs. People Intelligence only shows that a team doing the same work spends less time on them, and leadership decides what to change. It doesn't judge the quality, speed or performance of anyone's work.
Yes, as long as two teams or people do the same kind of work. Comparisons stay inside the same kind of work, so a bookkeeping team is never compared with a sales team. The reference is always a real team or person in your company, with no outside benchmark.
Start with a Work Audit. We show your first opportunities on your own data 14 days after the agent is deployed. Workforce Analytics customers turn People Intelligence on for one department, with no reinstall. People Intelligence is part of the Insights and Intelligence plans.
