SupportZebra Before Insightful
Founded in 2011, SupportZebra is a business process outsourcing company that supports fast-growing SaaS and eCommerce companies. The company offers a range of outsourced services, including back office support, content moderation and customer support.
Before the pandemic, SupportZebra’s entire team worked on site. To navigate the pandemic, they switched to working remotely. Today, they’ve adopted a hybrid working model, a structure they intend to keep into the future.
Prior to adopting Insightful, SupportZebra tried a different time tracking and employee monitoring tool, but found it was lacking some crucial features. Insightful won them over with a dashboard that enables team leaders to easily track real-time activities, improve team management, and generate custom reports.