Strategic Business Alliance
Strategic Business Alliance has been in the business process outsourcing (BPO) industry for over a decade. During this time, they’ve helped many companies, in particular law firms, reach their full potential and keep day-to-day operations running smoothly through strategic outsourcing.
Before the COVID-induced lockdown in 2020, Strategic Business Alliance used a time and attendance software that required each employee to log their daily time manually. Reports would then be analyzed at the end of each month, and compared to billing times.
This manual time tracking solution was working sufficiently for Strategic Business Alliance; but, over time, they realized it was only providing a minimal amount of time tracking insights. What they really needed was a solution that combined time tracking with productivity data to truly help them understand team performance, streamline daily activities and enhance business processes.