Luckwell

Region:

USA and Philippines

Industry:

Company Size:

100+

Workplace Distribution:

Hybrid

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Use Cases:

Remote Work Management

Workforce Analytics

Productivity Management

Luckwell Achieves Remote Workforce Visibility and Compliance with Insightful

See how Luckwell used Insightful to unify productivity, time, and security data and improve workforce visibility, compliance, and trust across HR, IT, and operations.

why Mercor made Insightful core infrastructure

Results with Insightful

before

after

Manual reporting slowed operations and decision-making

HR and operations questioned the reliability of workforce evidence

Multiple monitoring tools created data gaps and inconsistent oversight

Instant access to trusted, audit-ready productivity and attendance data

Unified visibility across remote and office-based teams

Stronger compliance and cybersecurity with centralized monitoring

Region:

USA and Philippines

Industry:

Use Cases:

Remote Work Management
Workforce Analytics
Productivity Management

Talk to Sales

Our dedicated team is here to answer all your custom needs.

Book a Demo

Before Insightful, our evidence wasn’t always trusted. Now, if the data comes from Insightful, the case is closed.

Terei Asido

Data Privacy Officer, Luckwell Solutions

Company Overview:
Luckwell Solutions is a California-based healthcare-focused BPO with delivery teams in the Philippines. The company supports U.S. home health agencies by providing administrative, QA, and IT services that help clients scale efficiently while maintaining operational and compliance standards.

Services:
Administrative support, quality assurance services, IT support, workforce operations for U.S. healthcare organizations, primarily home health agencies.

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THE CHALLENGE

Manual Reporting and Fragmented Tools Slowed Decisions and Visibility

When Data Privacy Officer Terei Asido joined Luckwell Solutions, his team was responsible for providing operations and HR with reliable productivity and attendance data across a distributed workforce. These insights were essential for resource planning, validating attendance, and managing performance.
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But in practice:
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Managers spent valuable hours compiling manual reports
HR frequently questioned evidence because it lacked depth and consistency
Decisions about staffing and performance were delayed
Multiple monitoring tools created complexity, cost, and inconsistent oversight

To support Luckwell’s rapid growth and healthcare compliance obligations at the same time, Terei needed a platform that could give him comprehensive workforce visibility by organizing productivity, time keeping, and security data in one place.
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“Everything was manual before Insightful. We didn’t know where to get the right reports, and it slowed down operations.”

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THE SOLUTION

Luckwell Centralizes Productivity, Time, and Security Data with Insightful

Following a three- to four-month evaluation of competing workforce intelligence solutions, Insightful stood out on cost, support, and ease of use. Once selected, Terei led a coordinated rollout across operations and IT.
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Key improvements included:
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Instant access to reliable reports
Managers no longer compile spreadsheets. HR now relies on consistent, audit-ready time and attendance data.
Greater team focus and reduced idle time
Clear workforce visibility across all distributed teams helped his managers identify workflow gaps early and take corrective action.
Unified monitoring for office and remote agents
Custom alerts flag policy deviations—such as accessing non-business URLs—strengthening cybersecurity and compliance.
Simplified IT and HR operations
By consolidating tools, both departments now work from the same trusted source of evidence.

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“With Insightful, we can simply go into the portal and get the data we need—whether for operations, IT, or any other department—making it much easier to support decisions and drive improvements across the company.”

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THE RESULTS

A Shared Source of Truth for HR, IT, and Operations

Insightful now serves as Luckwell’s accountability infrastructure—providing complete workforce visibility that powers staffing decisions, compliance checks, and IT oversight with unified, dependable data.

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With centralized visibility, the company can:
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Deliver accurate productivity and attendance reports to clients
Respond proactively to new client requirements
Reinforce cybersecurity and operational consistency across accounts
Maintain productivity and quality levels even as team structures shift

These improvements have resulted in meaningful gains across the business, including:
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Significantly reduced time spent on manual reporting
More accurate staffing and resource planning
Elimination of redundant monitoring platforms
Greater trust in evidence used for HR, IT, and operational decisions

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Looking ahead, Luckwell plans to expand Insightful into new service lines, including extended IT support for clients. With Insightful as its workforce analytics backbone, Luckwell can continue scaling their staff while maintaining compliance and trusted data across all teams.

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THE FUTURE

Scaling with Confidence and Trusted Data

Building on this success, Luckwell plans to expand Insightful into new service lines, including extended IT support offerings for clients. With unified workforce analytics embedded into daily operations, the company is well positioned to continue scaling its teams while maintaining compliance, data accuracy, and cross-departmental trust.