In our continuous pursuit to not only meet but exceed our clients' expectations, Insightful is always on the lookout for talents that align with our vision. With the dynamic changes in the world of business, especially in hybrid and remote working environments, exceptional client support has never been more crucial.
To underline our unwavering commitment to this vision and to take our client support experience to new heights, we are elated to introduce Petar Jelaca as our new Head of Support.
Petar shares, "From the selection process itself, I knew I wanted to become a part of the Insightful team, mainly because of the people and the very culture of the company. What appealed to me was the openness, transparency, and readiness for mutual cooperation of everyone in the team on one hand, and on the other, the bravery and trust that the company gives its employees. This was confirmed in my case - just two weeks into the team, I felt like I had been a part of Insightful much longer, and this feeling was mainly due to the people and the trust vested in me from the start.
Moreover, the team leading Insightful is young and very energetic, yet their work approach exudes experience and a clear vision regarding where Insightful is heading as a company and how to get there, which is quite incredible.
Another thing that particularly impressed me was the relevance of the product. Upon my first encounter with the software, I realized how much it would help me in my work with teams to make their work even more quality-driven and productive, and as a result, elevate the user experience to an even higher level. As I became more acquainted with the product, it became clear to me the significant role it plays in hybrid and remote companies, how important it already is, and how crucial it will be for businesses in the future.
That's why I want us to build and develop the Insightful Support team as a team of experts on our product with a full understanding of our clients’ businesses. The Support Team will thus be a trusted partner for both internal stakeholders and external clients, with whom we will collectively learn and grow in a field that is new and highly innovative.
Insightful software is evolving very dynamically since new areas where it can be beneficial are continuously being discovered and implemented. Therefore, the most significant task and the most beautiful challenge for the Support team will be to accompany and support our clients on the path of such development. This means that our role in the future will be to reveal new potentials and offer solutions to clients even before they themselves become aware of them."
As we step into this new chapter, our excitement is palpable. We believe that the integration of Petar's expertise and passion with our mission will craft a support experience that's unparalleled. With Petar at the forefront, our promise is to provide our clients with an ever-evolving, anticipatory, and unmatched level of service.