The business process outsourcing (BPO) industry in the Philippines is thriving, contributing significantly to the country's economy. With leading companies like Accenture, Teleperformance, and Deutsche Knowledge Services, the Philippines has become a global destination for outsourcing services, offering cost savings, access to skilled talent, and operational efficiency.
Therefore, if you're considering outsourcing, the Philippines should undoubtedly be at the top of your list.This article delves into the benefits of the Philippines' outsourcing industry, the top BPO companies in the country, and the services typically outsourced. Furthermore, discover how Insightful’s software to monitor remote workers can help you effectively manage outsourced teams.
Benefits of Outsourcing to the Philippines
Outsourcing to the Philippines has become an increasingly attractive option for businesses around the world, offering a unique blend of advantages that cater to a variety of organizational needs.
Here's an overview of some of the main benefits:
Cost savings: One of the primary advantages of outsourcing to the Philippines is significant cost savings. Companies can save up to 60% by outsourcing certain operations, due to lower wages and operational costs in the country.
Access to skilled talent: The Philippines boasts a highly skilled workforce, with high English proficiency and a strong work ethic. This ensures high-quality output for outsourced tasks.
Strong data privacy and IP protection laws: The Philippines has stringent laws protecting data privacy and intellectual property, offering peace of mind to companies outsourcing there.
Scalability and operational efficiency: Outsourcing allows businesses to scale operations quickly and efficiently. It's easy to add or reduce staff in the Philippines as business needs change.
These benefits contribute to the Philippines' reputation as an attractive outsourcing destination. From cutting costs to tapping into a pool of talented professionals, the country offers a range of opportunities for businesses seeking to optimize their operations and gain a competitive edge.
Commonly Outsourced Services in the Philippines
Outsourcing has become an essential strategy for businesses seeking to optimize resources and focus on their core competencies. In the Philippines, a country known for its skilled workforce and cost-effective services, various sectors have become popular outsourcing destinations for global companies.
Here's a look at some of the commonly outsourced services in the Philippines:
Programming and IT services: The Philippines has a vast pool of highly skilled IT professionals, making it a preferred destination for outsourcing programming and IT services. This includes software development, mobile app development, website development, and technical support.
Non-core operations: Companies outsource non-core operations to the Philippines to focus more on their main business. This includes administrative tasks, HR functions, data entry, and processing.
Customer service: The Philippines is known for its excellent customer service outsourcing, attributed to the high English proficiency and hospitality of Filipinos.
Accounting and financial services: Outsourced accounting and financial services are also widespread. Services include bookkeeping, financial analysis, tax preparation, and payroll processing.
Engineering services: Engineering services, such as CAD and CAM, architectural drafting, and industrial design, are also outsourced to the Philippines due to the availability of skilled engineers.
These services not only demonstrate the country's diverse talents and capabilities but also underline the Philippines' growing reputation as a major hub for outsourced solutions.
Leading BPO Companies in the Philippines
Accenture is a global professional services company providing a broad range of services in strategy and consulting, interactive, technology, and operations. In the Philippines, Accenture has a significant presence, with over 50,000 employees as of 2021. The company provides a comprehensive suite of BPO services, including IT, human resources, and finance.
Teleperformance Philippines has been providing outstanding customer experience since 1996. They offer omnichannel integrated solutions including customer care, technical support, customer acquisition, and other high-value specialized services.
Sitel Philippines provides a wide range of customer experience management services, from inbound customer service and sales to technical support and social media management. It operates multiple locations throughout the Philippines, offering 24/7 operations to meet global business needs.
/7 Customer Philippines
/7 Customer Philippines delivers customer engagement services that drive sales and enhance consumer satisfaction. They specialize in utilizing big data and AI technologies to provide innovative customer experience solutions.
STAFFVIRTUAL is an American owned and managed outsourcing company in the Philippines offering business solutions, customer service, and back-office support. They have carved a niche in providing services to startups and SMEs.
JP Morgan is a multinational investment bank with a significant BPO presence in the Philippines. The services they offer range from financial and business research to risk management and operations processing.
Sutherland Global Services
Sutherland Global Services is a digital transformation company providing an array of business process services. In the Philippines, it delivers customer engagement, finance and accounting, consulting, and analytics solutions.
IBM Daksh Business Process Services
IBM Daksh Business Process Services in the Philippines provides high-quality integrated solutions in customer care, finance, and administration. They leverage innovative technologies and deep industry expertise to help businesses transform their processes.
TTEC (formerly TeleTech)
TTEC provides customer experience, engagement, and growth solutions. In the Philippines, they deliver exceptional customer experiences through a blend of technology, services, and employees.
Deutsche Knowledge Services
Deutsche Knowledge Services, a subsidiary of Deutsche Bank, operates in Manila as a shared service center. They provide finance, global markets, global banking, and other allied services to the bank’s offices worldwide.
Managing Outsourced Teams with Insightful
While outsourcing offers many benefits, managing an outsourced team can present its own challenges. This is where Insightful’s productivity and remote time tracking software comes into the picture.
Insightful is a powerful tool designed for tracking remote workers and managing outsourced teams. By using Insightful, you can easily track project progress, set tasks, monitor working hours, and analyze productivity.
Insightful’s software for remote workers allows for seamless communication and collaboration, ensuring that everyone on the team is on the same page. Plus, Insightful's intuitive dashboard gives you a comprehensive overview of your outsourced team's performance.
From overseeing daily tasks to conducting in-depth productivity analysis, Insightful’s computer monitoring software is a one-stop solution to manage your outsourced team in the Philippines, or anywhere else in the world. This way, you can get the most out of your outsourcing endeavors.