Workpuls Teramind ActivTrak Hubstaff DeskTime Time Doctor RescueTime Kickidler Veriato Work Examiner
OVERVIEW
Price $6/user/month $6/user/month $7.20/user/month $7/user/month $7/user/month $9.99/user/month $6/user/month $9.99/user/month $150/licence/year $60/licence (lifetime)
Free trial 7 days 7 days No 14 days 14 days 14 days 30 days 7 days Yes 30 days
Ease of use Very easy Difficult Very easy Easy Easy Very easy Very easy Very easy Very difficult Easy
TRACKING METHODS
Unlimited (tracker working 24/7)
Fixed (defined working hours)
Automatic (when computer is connected to a specified network)
Manual (start/stop)
Project based (track time only on projects)
GENERAL MONITORING FEATURES
Stealth mode
App and website usage
Real-time monitoring
Offline time tracking
Attendance
Activity levels
Keylogger
Geolocation
Remote desktop control
Website/activity blocking
SCREENSHOTS AND RECORDING
Screenshots
Screenshots on demand
Screen recording
PRODUCTIVITY FEATURES
Productivity trends
Websites and apps labeling
Category labeling
Productivity alerts
ADVANCED SECURITY FEATURES
User behavior analytics
Data loss prevention
Advanced file and web monitoring
REPORTING
Productivity reports
Team reports
Timelines
Email reports
Access management
PLATFORMS
Web
Mac desktop app
Windows desktop app
Linux desktop app
Mobile app iOS, Android iOS, Android iOS, Android iOS, Android iOS, Android Android
Browser extension Chrome Chrome Chrome
Other Citrix, VMware Chrome OS
OTHER
Support Phone, email, online Phone, email, online Phone, email, online Email, online Phone, email, online, in-person Online Phone, email, online Email, online, Viber, Whatsapp Phone, email, online, support ticket Phone, email, online
Knowledge base
Video tutorials
Integrations comming soon
API
Deployment cloud, on-premise cloud, on-premise, AWS, Azure cloud cloud cloud cloud cloud on-premise cloud, on-premise on-premise
Kronos Humanity Timeclockplus Tsheets Wheniwork Deputy Replicon Jibble EbilityTimeTracker OnTheClock BeeBole
OVERVIEW
Price(per month)Available upon requestFrom $2 per userAvailable upon requestFrom $6.40 per user+$16Free for up to 75 usersFrom $2.50 per userBasic plan:$30 for 5 users+$5 per additional userFrom $1.50 per employeeFrom $4 per user+$8From $2.20 per user$5.99 per user per month
Free trial30 days14 daysYes14 days14 days14 days30 days30 days,no credit card required
Ease of useDifficultEasyDifficultVery easyEasyEasyDifficultVery easyEasyEasyEasy
FEATURES
Timecard management
Scheduling
Shift Trading
Timesheets
Break time management
Real-time tracking
PTO Management
Payroll
Invoicing
Client billing
GPS tracking
Clock out reminders
Alerts
Manual time
PUNCH-IN METHODS
Web app
Mobile app
Time clock device
Time clock kiosk
Facial recognition
Fingerprint scanning
Geofencing
Group punch-in
REPORTING
Visual reports
Email reports
Time rounding
MANAGEMENT
Permissions
Manager approvals
Add time for others
Integrations
PLATFORMS
Web
Android app
iOS app
Mac desktop app
Windows desktop app
Linux desktop app
OTHER
SupportPhone and onlinePhone and onlinePhone,chat and onlinePhone and chatEmail and onlineChat and phonePhone,email,chat and onlinePhone and onlinePhone,email,chat and onlinePhone and onlineOnline chat and video support in English,French,and Spanish
Knowledge base
Video tutorials
Community forum
API
Workpuls Hubstaff Toggl TimeDoctor Harvest TimeCamp Timely Everhour Tick TMetric
OVERVIEW
Price (per month) $6 per user $5.83 per user $9 per user $9.99 per user $10.80 per user $5.25 per user $99 for 5 users $7 per user $19 for 10 projects $5 per user
Free trial 7 days 14 days 30 days 14 days 30 days Yes 14 days 14 days 30 days 30 days
Ease of use Very easy Difficult Difficult Very easy Easy Very easy Easy Difficult Very easy Difficult
TIME TRACKING METHODS
Manual
Start/stop buttons
Automatic time mapping
IN-DEPTH TASK AND PROJECT ANALYSIS
Screenshots
App and website usage
Activity levels coming soon
Real-time tracking
TASK AND PROJECT MANAGEMENT
Project adding
Project templates
Project status
Task assignment
Task priorities
Budgeting coming soon
Mark billable/non-billable hours
Payroll calculation
Invoicing
ALERTS
Idle time reminders
Deadline alerts coming soon
Budget alerts coming soon
REPORTING
Client login
Productivity analysis
Email reports coming soon
PLATFORMS
Web
Mac desktop app
Windows desktop app
Linux desktop app coming soon
iOS app Beta
Android app
Browser extension Chrome Chrome, Firefox Chrome Chrome Chrome, Firefox Chrome Chrome, Firefox, Opera, Edge
OTHER
Support Phone and online Email and online Email and online Online Online, email and phone Email, online and support ticket Email and chat Email and chat Email Chat
Knowledge base
Video tutorials
Integrations coming soon
API
On-premise hosting

For companies that play matchmaker between employees and businesses, there’s always a risk that it won’t work out. 

As a mediator, the responsibility ultimately lies at your door: if you provide an outsourced team to a company that produces less-than-satisfactory results, it will reflect poorly on your company.

As a result, it’s important to not only vet the talent, but to monitor their time and productivity as they take on different jobs to ensure everyone is satisfied. You can then present the time data in reports to the companies you work with and boost your professional reputation for delivering an outstanding service.

In this guide, we’ll take a look at some of the best time tracking tools for BPO and outsourcing companies.

1. Insightful

As a BPO workspace computer monitoring tool, Insightful is the best computer tracking software for visualizing employee data and analyzing how your teams are performing during the work day. Besides acting as a remote work time tracker, this software offers various other features for tracking employees. This is how Insightful helps you improve employee performance and uphold high standards so that your clients always get five-star service. 

You can either host your data in the cloud or set up your own private network, depending on what works best for you. Automation tools and access to analytics help you set up a customized workflow that seamlessly integrates with your existing company infrastructure.

Top features:

  • Analytics dashboard - From the moment your BPO team gets to work, you can begin wfh tracking to evaluate their productivity. With screen monitoring software Insightful’s analytics dashboard, you (and your client) can see in real time what everyone is working on.

  • Accurate billing - With verifiable time data based on automatic time tracking, you can create accurate invoices for your clients.

  • Website and app usage tracking - By tracking website and app usage, you can inform your client about trends so they can make adjustments to boost productivity.

2. HiveDesk

HiveDesk is a BPO solution providing software to track computers that can help you maximize profitability and simplify the productivity monitoring process.

You can use HiveDesk on any operating system to enable remote worker time tracking, estimate project cost estimations, and use it as an employee performance tracker. With automated timesheets, you can collect accurate time data without requiring anything from your BPO team.

Top features:

  •  Keyboard and mouse tracking - HiveDesk tracks both keyboard and mouse activity, so you can infer when employees are at their most productive. By sharing this data with your clients, you can help them identify productivity trends and improve their workflows.

  •  Screenshot monitoring - Screenshot monitoring not only allows you to see if an employee is focused on work-related activities throughout the day, but it also sheds light on problems they may be experiencing with certain tasks.

3. Konark Pro

Konark Pro is one of the work monitoring tools that supports time tracking and is designed to present opportunities for improving employee efficiency.

You can use the software to better manage your resources, visualize your outsourced teams’ workflows, and monitor their progress on various tasks and projects. It can also support accurate timekeeping and billing, which is essential for maintaining professional standards.

Top features:

  •  Real-time productivity insights - Konark Pro provides you with the means to better understand your outsourced team’s productivity. You can use the real-time dashboard to evaluate hour-by-hour output and to produce valuable productivity reports.

  •  Employee evaluation - Designed for both remote and hybrid teams, Konark Pro allows you to predict how long a task might take an employee or team, so you can evaluate their performance upon completion.

4. Replicon

Replicon is a scalable time tracking solution that works as well for small businesses as it does for enterprises. If you’re managing dozens of outsourced teams, Replicon offers a robust time tracking system to monitor productivity levels effectively.

With Replicon, you can rely on pre-populated timesheets for quickly building a picture of productivity around your outsourced teams. You also have access to intelligent approvals, which means it’s easy to automate the timesheet process from start to finish getting the requisite green lights along the way.

Top features:

  •   Custom time tracking - Replicon allows you to track employee time against the activities they’re completing. You can monitor task-specific productivity as a result, which could prove valuable to your clients.

 

  •   Attendance monitoring - Keep tabs on time off and attendance with Replicon so you never have to wonder why an employee is missing.

5. Personio

Personio is a timesheet management solution that supports accurate billing every step of the way. The software supports attendance tracking too, so you can communicate important information about absenteeism to your clients.

By streamlining and automating the timesheet process and factoring in any approvals that may be necessary along the way, Personio creates an effective system for tracking productivity. If you have a client that prefers to sign off on hours worked, then this approach can work better than an automatic time tracking solution.

Top features:

  •  Performance review scheduling - Personio allows you to schedule performance evaluations, so you can have a sit-down meeting with employees. You can also use this feature to arrange formal conversations with your clients to discuss your outsourced team’s performance.

  •  Employee files -  With a database of digital employee files, you can present information on your outsourced team to clients from day one. With this level of transparency, clients may be more willing to work with you over your competitors.

6. Apploye

Apploye is a time tracking solution for remote and in-person teams.

The app works both on desktop and mobile devices and can be used to create daily, weekly, monthly, and custom timesheets. It also provides features to automate the timesheet approval process and to budget and schedule ahead for upcoming projects.

Top features:

  •  Custom timesheets - With Apploye, you can set up the type of timesheet that works best for your employees and clients. This level of flexibility can help you work with all kinds of companies and clients that rely on different time tracking systems.

  • Live feed - Apploye’s live feed is a way of checking in with what employees are working on at any given moment. Simply head to the dashboard, and you’ll be able to see what individuals are doing during the work day and take screenshots too.

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Employee Monitoring

Time Tracking Made Easy: 6 Tools to Streamline Your BPO and Outsourcing Operations

Written by
Kendra Gaffin
Published on
March 17, 2023

For companies that play matchmaker between employees and businesses, there’s always a risk that it won’t work out. 

As a mediator, the responsibility ultimately lies at your door: if you provide an outsourced team to a company that produces less-than-satisfactory results, it will reflect poorly on your company.

As a result, it’s important to not only vet the talent, but to monitor their time and productivity as they take on different jobs to ensure everyone is satisfied. You can then present the time data in reports to the companies you work with and boost your professional reputation for delivering an outstanding service.

In this guide, we’ll take a look at some of the best time tracking tools for BPO and outsourcing companies.

1. Insightful

As a BPO workspace computer monitoring tool, Insightful is the best computer tracking software for visualizing employee data and analyzing how your teams are performing during the work day. Besides acting as a remote work time tracker, this software offers various other features for tracking employees. This is how Insightful helps you improve employee performance and uphold high standards so that your clients always get five-star service. 

You can either host your data in the cloud or set up your own private network, depending on what works best for you. Automation tools and access to analytics help you set up a customized workflow that seamlessly integrates with your existing company infrastructure.

Top features:

  • Analytics dashboard - From the moment your BPO team gets to work, you can begin wfh tracking to evaluate their productivity. With screen monitoring software Insightful’s analytics dashboard, you (and your client) can see in real time what everyone is working on.

  • Accurate billing - With verifiable time data based on automatic time tracking, you can create accurate invoices for your clients.

  • Website and app usage tracking - By tracking website and app usage, you can inform your client about trends so they can make adjustments to boost productivity.

2. HiveDesk

HiveDesk is a BPO solution providing software to track computers that can help you maximize profitability and simplify the productivity monitoring process.

You can use HiveDesk on any operating system to enable remote worker time tracking, estimate project cost estimations, and use it as an employee performance tracker. With automated timesheets, you can collect accurate time data without requiring anything from your BPO team.

Top features:

  •  Keyboard and mouse tracking - HiveDesk tracks both keyboard and mouse activity, so you can infer when employees are at their most productive. By sharing this data with your clients, you can help them identify productivity trends and improve their workflows.

  •  Screenshot monitoring - Screenshot monitoring not only allows you to see if an employee is focused on work-related activities throughout the day, but it also sheds light on problems they may be experiencing with certain tasks.

3. Konark Pro

Konark Pro is one of the work monitoring tools that supports time tracking and is designed to present opportunities for improving employee efficiency.

You can use the software to better manage your resources, visualize your outsourced teams’ workflows, and monitor their progress on various tasks and projects. It can also support accurate timekeeping and billing, which is essential for maintaining professional standards.

Top features:

  •  Real-time productivity insights - Konark Pro provides you with the means to better understand your outsourced team’s productivity. You can use the real-time dashboard to evaluate hour-by-hour output and to produce valuable productivity reports.

  •  Employee evaluation - Designed for both remote and hybrid teams, Konark Pro allows you to predict how long a task might take an employee or team, so you can evaluate their performance upon completion.

4. Replicon

Replicon is a scalable time tracking solution that works as well for small businesses as it does for enterprises. If you’re managing dozens of outsourced teams, Replicon offers a robust time tracking system to monitor productivity levels effectively.

With Replicon, you can rely on pre-populated timesheets for quickly building a picture of productivity around your outsourced teams. You also have access to intelligent approvals, which means it’s easy to automate the timesheet process from start to finish getting the requisite green lights along the way.

Top features:

  •   Custom time tracking - Replicon allows you to track employee time against the activities they’re completing. You can monitor task-specific productivity as a result, which could prove valuable to your clients.

 

  •   Attendance monitoring - Keep tabs on time off and attendance with Replicon so you never have to wonder why an employee is missing.

5. Personio

Personio is a timesheet management solution that supports accurate billing every step of the way. The software supports attendance tracking too, so you can communicate important information about absenteeism to your clients.

By streamlining and automating the timesheet process and factoring in any approvals that may be necessary along the way, Personio creates an effective system for tracking productivity. If you have a client that prefers to sign off on hours worked, then this approach can work better than an automatic time tracking solution.

Top features:

  •  Performance review scheduling - Personio allows you to schedule performance evaluations, so you can have a sit-down meeting with employees. You can also use this feature to arrange formal conversations with your clients to discuss your outsourced team’s performance.

  •  Employee files -  With a database of digital employee files, you can present information on your outsourced team to clients from day one. With this level of transparency, clients may be more willing to work with you over your competitors.

6. Apploye

Apploye is a time tracking solution for remote and in-person teams.

The app works both on desktop and mobile devices and can be used to create daily, weekly, monthly, and custom timesheets. It also provides features to automate the timesheet approval process and to budget and schedule ahead for upcoming projects.

Top features:

  •  Custom timesheets - With Apploye, you can set up the type of timesheet that works best for your employees and clients. This level of flexibility can help you work with all kinds of companies and clients that rely on different time tracking systems.

  • Live feed - Apploye’s live feed is a way of checking in with what employees are working on at any given moment. Simply head to the dashboard, and you’ll be able to see what individuals are doing during the work day and take screenshots too.

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