Welcome to our exhaustive review of Time Doctor, time tracking software for businesses that addresses employee work tracking and behavior analytics within your company.
In this guide, we examine its features, user experience, customer service, and pricing, in addition to user reviews, providing a well-rounded image of what Time Doctor’s employee time tracking app brings to the table.
Whether you're a startup, a growing enterprise, or a large organization, this guide aspires to assist you in making an informed decision about Time Doctor.
Key Features of Time Doctor
Time Doctor distinguishes itself with an array of impressive features. One of its standout elements is its robust attendance tracking capability that delivers in-depth insights into employee working hours, inclusive of breaks and idle times. This helps prevent burnout from remote working by offering data-backed insights that allow proactive management of workloads and productivity.
Another major highlight of Time Doctor is its real-time tracking of employee activities, allowing managers to see how productive working from home actually is, and fostering transparency and accountability in remote work environments. Furthermore, Time Doctor’s productivity tracking software provides sturdy user activity monitoring by recording application and website usage, offering a lucid understanding of how employees allocate their work time.
In tandem with this, Time Doctor's screenshot monitoring feature addresses how to monitor employee screen activity. It allows the capture of screenshots to supply a visual history of actions, making it a compelling tool for work assessment. Last but not least, Time Doctor automates timesheet generation and validation by mapping time according to the activities conducted, simplifying time management processes.
What users are saying:
User feedback affirms the efficiency of Time Doctor's features. The platform's real-time tracking feature, project tracking abilities, and productivity monitoring aspects have received acclaim from users.
Although some users find the multitude of features somewhat overwhelming and voice concerns over occasional changes in costs for specific reports, Time Doctor is widely considered to be user-friendly, affordable, and efficient in managing remote teams.
In terms of managing and enhancing productivity, Time Doctor's various features including tracking of websites and apps usage, optional screenshots, payroll and payments, as well as project and task tracking have been frequently lauded by users for their effectiveness and ease of use.
User Experience (UX)
Time Doctor boasts an intuitive, user-friendly interface with logically organized menus, allowing easy access to key data such as productivity levels and user activity.
What users are saying:
Users consistently praise Time Doctor's UX, describing it as intuitive, easy to navigate, and visually appealing. They appreciate the clean and organized interface, which contributes to a seamless time tracking and task management experience.
Users provide largely positive feedback on Time Doctor's user experience (UX). Reviews on Capterra emphasize Time Doctor's user-friendly dashboard, offering comprehensive time tracking and analytics. Users can customize activity categories, and the software provides detailed reporting features.
Time Doctor's customer support consists of a tiered system (Standard, Premium, and Enterprise) catering to customers' diverse needs and accommodating businesses of all sizes. The support system ranges from FAQs and video tutorials for all customers to live chat and email support for premium customers. Time Doctor also offers demo calls for personalized guidance and premium 24/7 support.
What users are saying:
Feedback from users reflects a positive sentiment towards Time Doctor's customer support. Users appreciate the wide array of support channels available, including email and help desk support, an extensive FAQs section, a user forum, phone assistance, 24/7 live chat with knowledgeable representatives, and comprehensive training resources.
Overall, users find great value in Time Doctor's capabilities and the level of customer support provided. The support team is known for their responsiveness to user feedback and their swift assistance in resolving any issues that may arise.
Time Doctor offers an array of pricing plans tailored to meet diverse business needs, including Basic, Standard, and Premium tiers, each offering a different level of functionality.
For businesses seeking a cost-effective solution to track remote work, Time Doctor's Basic Plan is an ideal option. Starting at just $7 per user per month, it offers essential features including time tracking across platforms, activity monitoring, task management, and team analytics.
The Standard Plan, priced at $10 per user per month, is a popular choice. It extends the functionality of the Basic Plan by adding features like internet use monitoring, application tracking, email reports, advanced reporting, and unlimited integrations. It also comes with enhanced storage for screenshots.
For larger corporations, Time Doctor's Premium Plan is tailored to their needs, offering increased API limits, priority support, audit logs, security assessments, and customizable screenshot storage. The pricing for the Premium plan is $20 per user per month.
For larger organizations, there's the Enterprise Plan. The pricing for this plan is on request. All new customers can take advantage of a 14-day free trial without the need to provide credit card details.
What users are saying:
Reviews suggest that Time Doctor offers value for its functionality and price point, with users appreciating its extensive feature set and ease of use. However, some users have expressed dissatisfaction with aspects such as limited customization in reports and high costs for advanced features.
Security and Compliance
Time Doctor prioritizes workplace monitoring privacy and security, holding strong security certifications that validate its controls for processing customer data. It also complies with numerous data privacy regulations, including GDPR, and implements rigorous security measures like end-to-end data encryption and audit logs to prevent compliance violations. Time Doctor provides guidance to businesses on how to configure their software for compliance with these regulations.
What Users Like About Time Doctor
Time Doctor has garnered positive ratings from various review websites. For instance, it has a 4.5/5 rating on Capterra and a 4.3/5 rating on G2, consolidating its position as a leading productivity and time management tool.
Users have lauded Time Doctor for its extensive activity tracking, reporting capabilities, and ease of use. Reviews on G2 emphasize appreciation for its real-time tracking feature, which assists in monitoring employee activity and maintaining remote team engagement.
Moreover, customers have commended Time Doctor for its insights, easy deployment, and helpful customer service. It is seen as a useful tool for monitoring productivity and improving efficiency.
User reviews on Capterra echo these sentiments:
Users on GetApp praised Time Doctor for helping to promote accountability in the workplace and allowing for more accurate reporting thanks to its time tracking features:
What Users Don't Like About Time Doctor
Though reviews on Time Doctor are generally positive, some users have expressed dissatisfaction with usability, billing practices, and customer support. There have also been complaints about the software's inability to track activity on mobile devices, which can be a limitation for organizations that have adopted a BYOD (Bring Your Own Device) policy.
Users on G2 have expressed concerns about billing and pricing and difficulties with usability:
On GetApp, some users lamented the lack of integration, as well as discontent with mouse and keyboard-dependent time tracking, which can result in the need to add manual time:
Users on Capterra expressed that the tool can feel intrusive, as well as similar concerns about inconsistencies in time tracking.
While Time Doctor does have its drawbacks, such as occasional tracking inconsistencies and limited mobile functionality, its comprehensive suite of features makes it an appealing option for businesses of all sizes. The tool's robust time-tracking, detailed reporting, and user activity monitoring provide an invaluable snapshot of how work is being done within an organization.
Furthermore, its user-friendly interface makes it easy to use, even for those with limited technical knowledge. The software's ability to capture screenshots and automatically map time based on activities performed simplifies the process of timesheet creation and validation, providing a level of transparency that can benefit both employers and employees.
On the pricing front, Time Doctor's range of plans offers flexibility, making it a viable solution for both small businesses and larger organizations. While some users have expressed dissatisfaction with Time Doctor's customer support, its overall high ratings indicate a generally positive user experience.
In conclusion, if you're looking for a tool that promotes transparency, improves productivity, and provides deep insights into your team's work habits, Time Doctor is worth considering. As with any tool, it's important to assess your unique needs and trial the software before committing to ensure it's the right fit for your business.